On May 25, 2018, a new privacy law called the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). GDPR expands the privacy rights of EU individuals and places new obligations on all organizations that market, track, or handle EU personal data. How can Salesforce assist you on your GDPR journey? Check out our GDPR resource site and find out how:
https://www.salesforce.com/gdpr/overview.
You may need to delete
customer data in order to comply with data protection and privacy regulations.
The Salesforce Platform offers a rich set of features to help you meet your
obligations under the GDPR. Salesforce allows customers to delete personal data
at both an organizational level and an individual level. Deletions of
Salesforce instances (orgs) are synced regularly.
You can use the
Salesforce Platform to help you honor your customers’ requests to export their
data. Data can be extracted via both UI-driven as well as API-driven methods,
including reports and report/dashboard APIs, data loader, Apex, SOAP and REST
APIs, and third-party ETL tools. Export formats include CSV, JSON, and XML.
Salesforce Platform
helps you comply with data protection and privacy regulations with
out-of-the-box support for indicating do not call, email opt-out, and fax
opt-out preferences. The Salesforce Platform also now includes an Individual
Object for tracking privacy preferences across multiple roles in your organization
which can relate to one or many Contacts, Leads, Person Accounts, and custom
object records.
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On the Salesforce
Platform, records can be identified, exported, and deleted upon receiving a
verified request to restrict processing. If the restriction is lifted at a
later date, the records can be re-imported.
Salesforce offers
customers a robust data processing addendum containing strong privacy
commitments that few software companies can match. This addendum contains data
transfer frameworks ensuring that our customers can lawfully transfer personal
data to Salesforce outside of the European Economic Area by relying depending
on the service on Binding Corporate Rules, our Privacy Shield certification, or
the Standard Contractual Clauses. This addendum also contains specific
provisions to assist customers in their compliance with the GDPR.
Salesforce has
security built into every layer of the Platform. The infrastructure layer comes
with replication, backup, and disaster recovery planning. Network services has
encryption in transit and advanced threat detection. Our application services
implement identity, authentication, and user permissions. We also offer an
additional layer of trust with Salesforce Shield, including Platform
Encryption, Event Monitoring, and Field Audit Trail.
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