Capturingng live agent status change to custom object for forecasting.

Issue: LiveAgentSession will not capture the details until unless user puts status offline.

Solution: Using service console toolkit & the console component we can trigger every status change events which can stored in a custom object.

Components:

1. Custom object with custom fields.
2. VF page 
3. Console component
4. Console app settings

VF page:

Console component:

Console app settings:

Object XML:

Thanks
Pradeepkumar Dani